Proven outcomes. Real impact.

Praia Health delivered $48 million in measurable ROI in three years at a leading health system by improving patient engagement and reducing operating costs. Providence, Praia's flagship customer, has documented 600% ROI growth through experience orchestration, and the value compounds because every new digital initiative launched on the platform reuses the same identity, integration, and personalization foundation.

Praia gives patients one login for every digital tool and channel, fewer apps and dead ends, and seamless movement between experiences, so they keep coming back. Health systems on Praia see 67% monthly retention among active users and a 200% increase in campaign conversions through personalized digital nudges.

Praia’s Labcorp integration simplifies the journey from lab order to appointment, driving a 49% increase in lab bookings. Personalized nudges generate 44% of all bookings, while the booking conversion rate increases from 2.2% to 4%, an 82% improvement. Appointment reminders also achieve a 61% engagement rate. The connected journey extends beyond scheduling: integrated lab-order notifications drive a 52% increase in bill-pay engagement, demonstrating how Praia helps health systems improve performance across multiple steps of the patient journey rather than optimizing each interaction in isolation.

Praia shifts call center and support staff from manual work to meaningful care by letting more patients self-serve inside one connected experience instead of calling. For IT, it means simplified integrations, faster deployments, low tech debt and maintenance, and higher adoption of the digital investments the health system has already made. More patient self-service opportunities means improved patient experience and fewer calls for the administrative teams.

Praia supports an array of targeted value-based care (VBC) packaged solutions deployed outside of the patient portal and are provided via SMS, email or separate web portal. The various solutions include: CMS ACCESS, CMS MSSP, CMS TEAM (Orthopedic Bundled Payments), Medicaid Redetermination, Post-Acute Care Services, Rural Health Transformation, Behavioral Health, Hospital at Home, Medicare STARS, Commercial Value-Based Care, Research & Clinical Trials, Employer Health Programs, Service Line Growth & Referral Management, Concierge Medicine, Social Determinants & Community Resources, Portal Adoption & Health Plan Shared Savings

The Praia value calculator estimates the potential value of implementing the Praia platform at a specific health system and returns a Digital Readiness Score, a snapshot of how well the system's current digital front door is set up to drive engagement and ROI. It's a free starting point for health systems evaluating experience orchestration.